this^ digital agency vancouver

Customer Relationship Management

One of the most important elements of an effective Customer Relationship Management (CRM) system is building a long-term relationship with your stakeholders. We are all living in a hyper-connected world with the most successful brands providing a seamless omnichannel service experience. Stakeholders appreciate engaging with a company where they already spend their time online, it could be anywhere in the digital space – from Twitter, to Facebook messenger or a chat bot. Your specific stakeholders might interact with you via social media, email, phone, or an app. First, we will help you figure this out if you are not sure.

We also review existing CRM systems for our clients, ensuring the data is relevant, up to date and being used to its highest potential.

Many people realize that CRM involves relevant, personalized emails being sent at the right time/day with the right geo-targeted data. However, an effective CRM system is now critical for most brands in the digital era. A lot of brands that would benefit from CRM are not doing it. Customer Relationship Management (CRM) is also effective in managing and tracking the customer lifecycle (where appropriate). How hot is each lead? Who needs nurturing during the pre-purchase stage?

We know it can be overwhelming with the endless platform options. At This^ Digital Agency we are well versed in the most popular CRM platforms and can guide you through choosing the best one for you as well as setting up your account. We manage the entire CRM system for some clients so that you have more time to focus on your goals and vision.

Click here to review a sampling of our previous client work.

For enquires about This^ meeting your digital marketing needs, please email

Illustration by: Becky McMillan


Communications, Content, Strategy